FREQUENTLY ASKED QUESTIONS

Are there any age restrictions?

Clients are required to be in possession of a valid driving license for a period of at least one year. Driver’s minimum age limit is 24 years and maximum age limit is 65 years.

What documents are required to hire a car from Luxury Supercar Rentals?

The following supporting documents are required for your in order for your application be processed:
• Copy of Passport with visa page
• Copy of your valid UAE driving license / valid International License
• Credit Card.

What payment options do you have?

You can use any of the following payment methods to pay for your rental:
• Cash
• Visa
• MasterCard
• American Express
• Online Banking

May I prepay my rental?

Yes! You may reserve and prepay toward your rental online by Bank transaction with a credit or debit card. Please contact our customer care representative to provide you our Bank account details. Or you may prepay your rental by cash, either by walk-in or contact our customer care representative for more options. Customer Care contacts:

Telephone: +971 50 903 8904

Do you require a deposit to rent a vehicle?

Yes. Your deposit type, amount and method of payment will vary by agreement type.

Can I reserve my rental car?

Yes! You can reserve a rental car from Luxury Supercar Rentals, by contacting one of our sales representatives.

Modification / cancellation of reservation?

You can modify or cancel your existing reservation by contacting our customer care representative. Please note that any modification or cancellation by the customer will have to make within 48 hours minimum. For any cancellation or modification by the customer unless 48 hours additional, additional charges may impose.

Do Late-return fees apply?

Vehicles are rented on a daily (24-hour) basis. There is 1 hour (60 minutes) grace period for returns. After 1 hour, hourly car rate charges apply. After 3 hours late (180 minutes) late, full-day late charges apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges. Full-day late charges will apply for these items.

Will any other fees apply?

No! There is no other fees apply, unless customer wishes to add additional services (e.g. personal driver, urgent exchange, pick up, and other)

What types of vehicles do you offer?

Luxury Supercar Rentals offers a wide range of vehicles of different categories according to your needs, clean and reviewed, with help desk 24 hours. Visit our Luxury cars page for view.

Can I change where I return a vehicle after I have picked it up?

Yes. You may change rental car pick-up service location by contact our customer care representatives 3-6 hours in advance.

May I extend my rental beyond the original return date?

It depends on situation. In case if your rental car is reserved by other customer, you can’t extent your rent of booked cars. However, you may exchange your rental car by any other available models. If you are exchanging within same range and category, rental charges will remain same. If you are exchanging within lower and higher range, rental rates will be adjusted accordingly. In case if same rental car will not be reserved, then you may extent rent by contacting our customer care representative or sales department.

What should I do if I have problems with my car? Do you offer roadside assistance?

Before you start driving, take a few moments to familiarize yourself with the vehicle’s equipment and operation, including heat and A/C, radio, lights, windshield wipers, spare tire, seat belts and door locks, and gas tank access. Getting distracted trying to figure out those things while driving can be dangerous. Don’t wait until the fuel warning light goes on to think about buying gas, especially if you don’t know how far it is between gas stations. In case if you have problems with our rental car, you may contact our Sales Department. If there are minor issues which can be fixed on the stop, we will send our operations team for assistance. If, in the unlikely event that your car malfunction, contact our sales department for assistance or car replacement. Do not leave your vehicle. Wait in the car for service or the police to arrive.

What should I do if I'm involved in an accident or the car is damaged during my rental?

If you have an accident, do not leave the scene of the accident. Contact the police. If no one was hurt and vehicle damage is minor, drivers are recommended to move their vehicles to the side of the road to avoid blocking traffic. Otherwise, the vehicles should not be moved. Obtain the report from police and submit it to Luxury Supercar Rentals.

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